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Nordic Customer Care Manager

Lead, motivate and drive change

Medtronic offers a unique job opportunity with inspiring and challenging work tasks in a dynamic, international environment.

As Manager for our Nordic Customer Care department, it is your responsibility to make sure, that the team delivers at the highest performance standards, through coaching and guiding the team to meet the KPI's, as well as to make sure that local regulations and Medtronic ethical standards always are met. Your focus will be on the development and motivation of the team to become even more customer focused and proactive towards the many internal and external stakeholders.

Main responsibilities

  • Leading 1 Teamleader and a team of skilled Customer Care Representatives across the different business units and product areas in the Nordics.
  • Work closely together with customers, Supply Chain, Customer Service, Finance, Sales, Marketing and operations to ensure correct order management and success in the delivery.
  • Develop and implement processes and tools to support the business processes of meeting customer demands.
  • Drive change management processes to ensure a higher external activity towards the customers.

Proven strong leader - Experience from a large complex company

We expect you to have a relevant academic degree combined with at least five years of experience in a complex international setting, where you have been in a management position in operations/supply chain and/or customer service. You have been working with change and project management in a previous position, and have extensive knowledge of the order processes and especially with ERP systems (preferably SAP) from another large international corporation. You have already proven yourself able to lead and motivate people, coach a team and set the direction. Furthermore, you are extremely customer focused and flexible, and people experience you as a clear communicator who manages to influence on all levels internally or externally.

Join Medtronic - Make a difference

The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you need further information about the position, please contact consultant Birgitte Høite at 70 20 12 75. All enquiries will be handled with confidentiality. If interested please apply as soon as possibly through our webpage Applications will be processed on an ongoing basis independently of the deadline. Therefore, we ask you to apply as soon as possible in order make sure that your application is taken into consideration.

Medtronic employees play a role in changing what it means to live with chronic disease. We're creating technologies that treat chronic disease in new ways so people can live better, longer. Medtronic is actively involved in shaping the industry and transforming technologies so physicians have what they need to help their patients move forward with life. Together Medtronic and Covidien are working to improve healthcare by addressing the needs of more patients, in more ways, and in more places around the world. We are always striving to create new models for collaboration, redefine 'value', and celebrate our advancements; we're working together to go further, faster. So, when you join us, you'll be helping us change the way we work with healthcare systems and providers, to achieve better clinical, economic and patient outcomes. Wherever your passions lie, you can find rewarding work and new challenges here. You will enjoy opportunities to learn, grow and influence by collaborating with skilled professionals. The diversity of our products, businesses, customers and geographies allow you to continually grow and stretch your capabilities. Above all, you'll be making a significant contribution to the health of many people around the world.

Application deadline: ASAP
Work place: Copenhagen
Categories: Management, customer service, Supply Chain
Reference: 1609.176

Closed for applications Gem job



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