Site Administrator Client Technology
Full time, any of our BCD Travel Offices in Europe.
You offer our customers 1st line support on our Travel Technology Solutions (portals, surveys, mobile applications) and online booking tools for our customers. As part of a virtual team of Site Administrators across Europe you help our users and support them on navigation, processes and features and solve problems with applications. Requests are answered via inbound calls or e-mail. Incidents are assessed, registered and if needed escalated to 2nd level support. You consult available documentation and process description to make sure the correct answer is given.
For this role you need to bring in Business Travel experience, GDS knowledge and highly proficient Danish & English language skills.
- Answering questions regarding accuracy of profile data stored
- Requests of password resets
- Advise users of preferred suppliers
- Travel Policy modifications
- Update company locations
- Company credit card administration
- Education in tourism
- Minimum of 2 years experience in the travel industry
- Highly proficient in spoken and written English and Danish
- Good knowledge of 1 GDS system is required, a 2nd or 3rd GDS system is preferred
- Knowledge in Agent & Client facing Travel Technology and experience in the administration of an application is preferred
- Great empathy for customer needs
About the department Client Technology is a global department and is responsible for the support of our Client Technology solutions. This support is offered to our corporate customer and the respective end users. The 1st line support team consists out of 30 members who are stationed in various countries across Europe.
What we offer you This is an exciting job within an international work environment. Our company culture is incredibly supportive and takes employee welfare seriously with a strong emphasis on ethics and corporate social responsibility. You'll be working with a great international team of colleagues. Additionally we offer you a competitive salary, training, career development and a dynamic work environment.
Your work location
This role is based at one of our wholly owned BCD Travel offices in Europe. Our wholly owned countries are the Netherlands, Belgium, Germany, France, Luxemburg, Czech Republic, Spain, Norway, Sweden, Finland, Denmark and Switzerland.
How to apply
Is this your next career move? You can apply by sending your CV and cover letter to jobsEMEA@bcdtravel.nl. If you have any questions regarding this position please contact Carolien Boers, Junior Recruitment Specialist EMEA, at +31-(0)20 562 1735 or at jobsEMEA@bcdtravel.nl.
Get to know us
BCD Travel is a leading provider of global corporate travel management. We simplify and streamline the business of travel and are looking for staff who can help us achieve that goal.
BCD Travel knows what's important to you: training, career development, flexible hours and a pleasant working atmosphere. Starting at BCD Travel will provide you a business class career in a global organization employing over 12,000 professionals in 110 countries.