Administrator in Global Safety, Regulatory & Medical Affairs
Do you want to be part of a team that handles customer complaints from around the world? Then we might just have the right job for you.
About the department
The Customer Complaint Center (CCC) is responsible for processing and monitoring customer complaints received via Novo Nordisk’s international subsidiaries for all Novo Nordisk’s products. We work closely together with departments monitoring side effects, and with production sites and laboratories securing product quality.
CCC comprises 53 colleagues organised into 4 teams. We have an informal, busy and collaborative environment with contacts throughout Novo Nordisk world-wide. We now seek a colleague in the department responsible for investigating customer complaints on prefilled devices.
You will be part of a dynamic team consisting of 17 dedicated employees. Responsibilities include registering, processing and responding to customer complaints on Novo Nordisk products in our customer complaints IT system. This covers receiving complaints from affiliates around the world to documenting the final investigation results. Hands-on product testing/examination and batch trending are integral parts of the complaint handling process as well as maintaining contacts within HQ, affiliates and production sites globally. Additionally you will assist with related administrative and procedural activities as required or requested.
You have an education as nurse, pharmaconomist, medical secretary, laboratory technician or otherwise have experience with and knowledge of medicinal terminology.
You have administrative and GxP experience. Familiarity with Novo Nordisk products is advantageous.
You are reliable, loyal and service-minded. You have a can-do attitude; enjoy working according to tight deadlines and master good coordination and cooperation skills. You have solid IT skills and work in a structured manner with a sense for details. It is essential that you can act independently, but also as a team player who thrives on contributing to any team you are part of. You have the ability and willingness to adjust quickly to new situations and you believe that humour and a positive mind contribute to a good working environment. Fluency in written and spoken English is essential.
Working at Novo Nordisk
At Novo Nordisk we create value by putting patients first. Every ten seconds two people are diagnosed with diabetes, and close to 366 million people worldwide need us. Working here is not just a way to make a living, but a way to make a difference.
If you have questions, please contact Morten Gadgaard,at +45 3079 7487.
20 June 2017.