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Senior Serialisation Process Manager in Devices & Supply Chain Mangt.

Would you like to play the Novo Nordisk (NN) lead Serialisation role in running business, having not only a big impact on our business but also ultimately ensuring our license to operate globally? If yes we have the job for you! We are looking for a Senior Serialisation Process Manager to anchor Serialisation in Line of Business when taking over from the Serialisation project organisation currently in place. The position is based in Supply Chain Planning, Product Supply, Novo Nordisk, and the purpose is to ultimately ensure our license to operate by owning the Novo Nordisk serialisation solution both process and system and driving the further implementations of this solution to more countries as well as supporting countries already live with the solution. To achieve this you will collaborate with 5 direct colleagues in the Serialisation Anchor team in Novo Nordisk Supply Chain, as well as all relevant functions in Novo Nordisk, from Regulatory Operations to Corporate IT, from Affiliates to Production.

About the department

You will join 35 dedicated colleagues in the department Supply Chain Integration. The department is anchored in Supply Chain Planning, within Novo Nordisk Manufacturing (Product Supply), and its main responsibilities are to integrate, harmonise and improve processes, systems and data within the supply chain areas: Planning, Purchasing (direct spend), Warehousing and Production. We support all Product Supply production facilities globally and have key stakeholders throughout the whole Supply Chain. We are working in an international and customer oriented way to secure fast and reliable support to our internal and external customers. Your main workplace will be in Bagsværd and you should expect 15-20 days of travel activity to Affiliates and Production Sites. Your direct colleagues for Serialisation in the department are a Serialisation Transaction Data Manager, a Serialisation Master Data Manager, a Serialisation Issue Manager, and two (senior) project managers. You will also for the first year in the position collaborate with the Global Serialisation Project before it is terminated and all responsibilities moved to Line of Business.

The position

As Senior Process Manager for Serialisation, you will be the expert for Serialisation in Novo Nordisk, responsible for the cross-functional Serialisation function across business areas. The activities will be split into two major elements: support to countries already live with the Novo Nordisk Serialisation solution, and support to countries where the health authorities have newly issued Serialisation requirements and where an implementation is needed. You will collaborate with many different functions outside Supply Chain and across the Novo Nordisk organisation: Regulatory Operations, Production (NN production, Local manufacturing, and Contract Manufacturing), Corporate IT, Manufacturing Development and of course Affiliates. Within the Supply Chain organisation and directly in the department, you will collaborate with your peers as experts for other Process and System in all key supply chain areas such as Warehousing, Production and Planning, and as to Serialisation you will have 5 direct colleagues you will work with every day. During the first year, you will also collaborate with many members of the Global Serialisation Project, as securing the handover to the Line of Business will be a key focus area.

You will own the NN Serialisation solution globally, both Process and System (SAP ATTP solution), and in running business you will be the main driver in harmonising, simplifying and improving the existing solution. You will define, implement and co-ordinate serialisation cross functional support across NN areas and functions. You will be the key point of contact for all serialisation inquiries from our sales offices (affiliates) and you will ensure timely follow-up of Serialisation support inquiries, changes, errors and exception cases.

Additionally, you will initiate the implementation of new serialisation requirements with affiliates and all relevant functions in Novo Nordisk (Production, Regulatory Operations, IT, Manufacturing support, Local Manufacturing and CMOs, Affiliates, etc.) and secure anchoring of new requirements in NN Serialisation Solution within the supply chain organisation. This includes conducting impact analysis of new legal requirements, identifying business benefits or rationales related to Serialisation and keeping a close communication with all relevant stakeholders at the affiliates and within the supply chain organisation, and in collaboration with project managers initiating projects with the appropriate level of involvement in the organisation for e.g. project contribution, governance and funding.

This is a new role, where you can challenge yourself, learn and develop in an environment where the demands are high and where boundaries are always pushed. You will get a chance to collaborate closely with a range of stakeholders throughout the whole supply chain as well as with Regulatory Affairs, Production, Affiliates and IT, as serialisation impacts the whole organisation.


You have an academic background with a master degree in Supply Chain management, business administration, engineering or equivalent, and a proven track record of delivering high standard solutions to complex situations in a high visibility environment.

Professionally, an in depth understanding of Production and IT Systems, Supply Chain and regulatory affairs processes is essential for succeeding in the role. Additionally, the cross functional and global nature of the tasks, require a global mind-set and a high degree of cultural awareness to achieve results in an international operation.

As you will be dealing with a lot of different stakeholders from various cultures, it is essential that you enjoy creating and maintaining relations with all levels of the organisation. Furthermore, you have strong communication and negotiation skills, allowing you to involve in a flexible manner and at the same time push for decisions and commitment when needed. You are also skilled at presenting complex information and decision material in a simple and clear manner. Lastly, you are fluent in written and spoken English.

Working at Novo Nordisk

At Novo Nordisk, your skills, dedication and ambition help us change lives for the better. In exchange, we offer you an opportunity to work with extraordinary talent and benefit from a range of possibilities for professional and personal development. 


For further information, please contact Maud Le Crom at +45 3075 6476.


31 January 2018.


Closed for applications Gem job



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