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Manager (m/f) Global Service Centers Management

At Hapag-Lloyd, you don’t have to set sail before setting course for your career. As one of the world’s leading shipping companies, we offer first-rate career opportunities at more than 360 sites in around 125 countries. With more than 13,000 employees both on land and at sea, we have the most diverse talent on board. As a team, we do everything we can to transport all kinds of goods from A to B. And we have been doing this for almost 170 years! How do we ensure the highest standards in terms of reliability, service, productivity and environmental protection? By forming a global team united by passion and state-of-the-art IT that brings everything and everyone safely into the harbour.

For our location in Hamburg we are looking for a Manager (m/f) Global Service Centers Management

Responsibilities and Tasks:

  • Analyze offshoring opportunities and drive a criteria-based analysis to evaluate offshorability including a clear cost-benefit analysis
  • Manage new offshoring projects and prepare project-related documentation such as Standard Operating Procedures (SOP) as well as project timelines and Key Performance Indicators (KPI)
  • Prepare, agree and drive Service Level Agreements (SLAs), monitor assigned processes as per agreed KPIs/SLAs agreed with stakeholders and identify improvement potential
  • Drive “One Way of Working” across all Service Centers
  • Assist the Global Service Centers and the Regions in resolving complex issues 
  • Identify and drive jointly needs for the modification of procedures, guidelines and/or practices with GSC and other stakeholders and communicate new requirements, processes and procedures to the GSC staff
  • Act as primary contact for regional and corporate departments in all offshoring matters

Requirements and Qualifications:

  • Degree in Business or process and business analysis education
  • Proven track record in project management as well as considerable experience with offshoring projects and/or Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO)
  • Strong communication skills in English, both spoken and written 
  • Analytical competence, quick perception and a structural approach to complex problems
  • Assertiveness and respect of confidentiality combined with customer orientation and the ability to work both independently and as part of a team 

Does this sound like an interesting opportunity? If so, then come on board now and start reaping the many benefits on offer, such as international job prospects, a company pension scheme, health and company sports programmes, capital-forming benefits and much more. Send us your application online and let us know how soon you could join our team. We look forward to hearing from you!Hapag-Lloyd AG

HR Management • Daniel Helms 
Ballindamm 25 • 20095 Hamburg
phone: +49 40 3001-2099

Closed for applications Gem job



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