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Customer Manager Vaccines

Your new company

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. MSD’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The division is comprised of sales and marketing professionals who are passionate about their role in bringing MSD's prescription medicines, vaccines, and other medical products to our customers worldwide. MSD in Denmark operate out of modern offices located in Copenhagen.

Your new role

On behalf of our client, MSD, Hays is looking for a Customer Manager Vaccines to enter a crucial role in MSD’s Vaccines team. The Customer Manager Vaccines is the primary commercial point of contact in a designated area of vaccines and is accountable for the customer experience, coordinating internal resources and personnel to meet the needs of the customer. In this role, you will 1) Develop long-lasting relationships with relevant specialists at hospitals and private clinics and identify and execute on opportunities for collaboration to improve public health and 2) Work closely with the regional organization to adapt & localize the brand strategies and ensure omni-channel customer engagement, including digital initiatives and appropriate non-promotional and promotional material. You will have an important role in driving the transformation in MSD’s go to market model, leveraging new and existing channels, and in innovating the way MSD collaborates and interacts with their customer universe by working on digital and other omni-channel solutions. You will work 50% directly with customers and 50% with omni-channel marketing and communication.

This is a critical role in ensuring broad access to MSD’s vaccines, thereby protecting current and future generations from preventable infectious diseases. Customer Manager Vaccines, Denmark has responsibility for driving the development of an integrated plan and for executing according to the commercial metrics and budget for designated vaccines in Denmark. The position reports to the Business Unit Lead, Vaccines.

What you'll need to succeed

The preferred candidate possesses a Master’s degree from an accredited university, experience in developing long-lasting relationships to identify and execute on opportunities for collaboration to improve public health, and experience in omni-channel customer and brand management. You possess a minimum of 4-5 years’ professional experience within these areas either in the pharmaceutical industry or in other industries, holding valuable knowledge with demonstrable results. A strong ability to communicate clinical and economic value propositions is a requirement as is understanding of public health policy making. Experience within vaccines will serve advantageous in our selection for the role, but is not crucial. Fluency in Danish and English is a must. On a personal level, you are an outgoing and distinct team player who likes to take ownership and devise and implement pro-active solutions; a strong implementer with a can-do and collaborative attitude.

What you'll get in return

Whether it’s helping invent the next breakthrough treatment or simply challenging and supporting one another for mutual betterment, MSD’s culture is about applied curiosity. MSD is dedicated to its team members’ growth and development, and empower each of them to reach their full potential regardless of function, geography or experience level.

What you need to do now

If you are interested in this role, forward a copy of your CV and cover letter in English and in one document by 28th March 2018. If you have any questions you are welcome to contact Recruitment Consultant Céline Konrad +45 29 36 88 16 or Recruitment Consultant Bolette Spottag Eisensee at +45 26 89 31 04.

Hays Denmark is part of Hays Plc, which is listed on London Stock Exchange (FTSE 250). Hays Plc is the world's leading recruiting experts in qualified, professional and skilled work.

We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. We are market leaders in the UK and Australia, and one of the market leaders in Continental Europe. As of September 2011, the Group employed 7,600 staff operating from 255 offices in 31 countries across 20 specialisms.

Our combination of deep expertise across a wide spectrum of specialised industries and professions makes us unparalleled recruiters in the world of work.

Hays Specialist Recruitment A/S has operated in Denmark since 2008. We specialise in following areas of specialism: Accountancy & Finance, Banking, Construction & Property, Engineering, HR, Insurance, IT, Legal, Logistics, Life Sciences and Sales & Marketing. For more information see

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