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Customer Service Advisor (temporary position of 1 year) Nordea Finance, Customer Service Leasing

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.  

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, meeting our customers’ changing needs and offering them the best possible service is central to everything we do. Interested in coming on the journey with us?  

The offer

In Customer Service Leasing the customer is in focus. We handle leasing and hire purchase agreements, customer requests by phone or e-mail, create documents and check that KYC and other details are in place before making settlements.  

What you’ll be doing:  

  • Dialogue with customers by phone and e-mail  
  • Create documents in connection to new agreements  
  • Follow up, settle and maintain agreements  
  • KYC  
  • Handling of daily post  
  • Ad hoc manual tasks of varying complexity.

The role is based in Høje Taastrup. Welcome to a team characterized by good collaboration, ownership and passion for our customers.

Nordea Finance offers leasing financing for all segments in Nordea Bank across different industries as well as leasing financing via co-operation agreements with external suppliers, who wish to offer leasing financing of different equipment to their customers.

Who are you

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.  

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

It is important that you are customer centric, willing to contribute and support our department in our daily tasks as well as having a natural focus on quality. It is an advantage if you have experience with Leasing and KYC. Furthermore, we are looking for a quick learner as you will be working in three different IT systems.  

We expect that you are detail oriented and like to solve tasks characterized by routine. As our department is under constant development it is important that you thrive in a hectic environment and that you are willing to adapt.  

Your background:  

  • Microsoft Office (Outlook, Excel, Word)  
  • Fluent in Danish, written and verbal.

If this sounds like you, we look forward to welcoming you to the team!  

More information

You have until May 1st to send us your application. We accept applications written in Danish.  

For more information about the position, you are welcome to contact Jeanette Boesen at Jeanette.boesen@nordea.com

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.  

Great people often know great people – please share if you have a friend who would love this job.  

To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition handling everything related to recruitment.  

Apply online Gem job

Arbejdssted

Høje Taastrup

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