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Technical Support Engineer

Chainalysis builds trust in blockchains between people, businesses, and governments. Our Blockchain Intelligence Platform powers our compliance and investigation software for the world’s top institutions.  With offices in NY, D.C., and Copenhagen, Chainalysis is global and backed by Benchmark and other leading names in venture capital.

Role

We are looking for a Technical Support Engineer Engineer to provide great technical support for our customers. While we serve customers worldwide, this position is an external customer facing role with a focus on Europe-based customers. You will be able to work from anywhere close to or within central European time (and, of course, are welcome to work from our Copenhagen office with the rest of the team located in Copenhagen). You will be a member of our Customer Success team which is rooted in our Copenhagen office, and some light travel is to be expected. As a member of our team you will be given significant project ownership and responsibility. We value and are passionate about providing high-quality technical support to our clients. If that sounds interesting to you, then please get in touch.

Requirements:

To be successful, you have experience in the following areas:

  • Development background with strong emphasis on API integrations
  • Experience with HTTP-based APIs
  • Python programming experience
  • Familiarity with Java
  • Familiarity with both Linux and SQL databases (postgres)
  • Good troubleshooting skills and technical understanding
  • Light travel expected
  • Fluency in English
  • Responsiveness
  • Passionate and happy
  • Excellent communication skills

You may also have:

  • Good Git knowledge
  • Experience with Frontend development
  • CISSP Certificate, or similar
  • Knowledge of Bitcoin and cryptocurrencies at a technical level
Apply online Gem job

Arbejdssted

Copenhagen

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