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Case handling Associate to our Customer Complaint Center

Do you want to be part of a team that handles customer complaints from around the world? Then we might just have the right job for you.

About the department

The Customer Complaint Center (CCC) which is a part of Global Safety is responsible for processing and monitoring customer complaints received via Novo Nordisk’s international subsidiaries for all Novo Nordisk’s products. We work closely together with departments monitoring side effects, with production sites and laboratories securing product quality.

CCC comprises 55 colleagues organised into 4 teams. We have an informal, busy and collaborative environment with contacts throughout Novo Nordisk world-wide.

We now look for a colleague in the department responsible for investigating customer complaints on drugs and durable devices.

The position

You will be part of our dynamic Drug and Durable Device team consisting of 10 dedicated employees.

Responsibilities include registering, processing and responding to customer complaints on Novo Nordisk products in our customer complaints IT system. This covers receiving complaints from affiliates around the world to documenting the final investigation results. Hands-on product testing/examination and batch trending are integral parts of the complaint handling process as well as maintaining contacts within HQ, affiliates and production sites globally. Additionally you will assist with related administrative and procedural activities as required or requested and take part in the general handling, packing and shipment of complaint samples.


You have an education as nurse, pharmaconomist, medical secretary, laboratory technician or otherwise have experience with and knowledge of medicinal terminology.

Preferable you have administrative and GxP experience. Familiarity with Novo Nordisk products is advantageous. Fluency in written and spoken English is essential.

You are reliable, loyal and service-minded. You have a can-do attitude; enjoy working according to tight deadlines and master good coordination and cooperation skills. You have solid IT skills and work in a structured manner with a sense for details. It is essential that you can act independently, but also as a team player who thrives on contributing to any team you are part of. You have the ability and willingness to adjust quickly to new situations and you believe that humor and a positive mind contribute to a good working environment.

Working at Novo Nordisk

At Novo Nordisk we create value by putting patients first. Every ten seconds two people are diagnosed with diabetes, and close to 366 million people worldwide need us. Working here is not just a way to make a living, but a way to make a difference.


If you have any questions, please contact Karin Løbel-Moberg at +45 3075 8463.


1 June 2018.


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