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Senior Advisor for Global Product Defects and Recalls

Do you have experience with pharmaceutical production, Good Manufacturing Practice (GMP), Quality Assurance (QA) and possibly also inspections by the health authorities? Do you want to be part of a department responsible for recalling products that do not live up to Novo Nordisk’s high quality standards? If so, you may be the person we are looking for.

This is a highly versatile job where you will gain broad exposure to the company through interaction with stakeholders. The processes we work with link production sites, R&D, as well as our affiliates around the globe together. It requires an interest in and a good ability to understand stakeholder and process needs.

About the department

The department is part of the Global Safety organisation in Novo Nordisk and is responsible for global handling of product complaints, product defects, counterfeit products and product recalls. It consists of 13 highly skilled and dedicated colleagues who as a team strive to secure a high quality and outstanding results in a professional and challenging environment. We are located in Bagsværd, Denmark.

The position

You will be responsible for handling complex and critical product complaints for all of Novo Nordisk’s products from all over the world. In situations where this leads to a recall of products from the market, you will be responsible for ensuring fast and effective recall in close cooperation with upper management, production and one or more affiliates around the world.

Interaction with health authorities is part of the job, including active participation in inspections by the health authorities. You are also involved in investigating counterfeit products. This is a job that gives you a thorough understanding of all Novo Nordisk products as well as the position gives you a good insight into to many supporting processes. Finally, your work ensures high quality and safe products for our patients. You will report to the manager of the department.


You have minimum 5-10 years of experience with production or quality assurance of pharmaceutical products or medical devices. You may have experience with one or several processes of pharmaceutical production (filling, assembly or packaging). Alternatively you have experience from a quality assurance unit related to one or several production processes. You have an academic degree in engineering, pharmaceutical sciences, or a related natural science discipline.

As a person you are analytical, with a robust personality and professional authority, and a flexible working attitude. You enjoy making and giving presentations and you are used to the dynamics of working in projects. 

You take a pragmatic approach to problem solving and have strong interpersonal skills. You are organised, quality-conscious and have a mind-set to optimise and simplify processes around you. We expect you to be a team player thriving to work across departments in an international organisation.

Finally, it is vital that the candidate is proactive and has a good sense of humour.

You must be fluent in English, both written and spoken and be an experienced user of MS Office (Excel, PowerPoint, Word, and Outlook).

Working at Novo Nordisk

At Novo Nordisk, your skills, dedication and ambition help us improve lives. In exchange, we offer you an opportunity to work with extraordinary talent, and to benefit from a range of possibilities for professional and personal development.


For further information please contact Pia Foldager at +45 3079 4466.


24 May 2018.


Closed for applications Gem job



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