Nordic Key User/Operation Quality Specialist, Helsinki or Copenhagen
It's an exciting time for you to join us. We're a changing company with big ambitions and together we'll create the future of banking.
Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?
As Nordic key user / Process Specialist, you will join a new team where you will play a key role on securing high quality processes and operations of our new solution. In your role you will have interesting opportunity to be part of shaping this new team and collaborate across different organization units and teams across Nordics.
In Customer Insight Solution delivery -team, we will be responsible of implementing and operating a brand new Customer Insight -solution, together with others who share a passion for great customer experience and insight. This solution will allow Nordea to understand in real-time what our customers feel about us and immediately react to the feedback we get. The solution will integrate with both digital and non-digital channels and contains high degree of analytical components (e.g. rule engines, dashboards, text analytics etc.).
Our team is part of Group Data Office where we have skilled people working with everything from big data and advanced analytics to data governance and information architecture. Banking is being disrupted by technology and customer behaviour, and one of many responses to that is to maximise the advantages we can harvest from our data asset by the use of advanced analytics. This requires a rich data ecosystem where Customer Insight is one important component.
What you'll be doing:
- Define and follow-up our process KPI's to secure high quality operations
- React, investigate and collaborate in case of issues and deviations
- Communicate process status, provide support and training to our business stakeholders
- Propose process improvements and participate to process development
- Perform ad-hoc data analysis on need basis.
The role is based in Helsinki, Finland or Copenhagen, Denmark. Welcome to our new team which is part of our journey of transforming the whole bank to be more customer centric. In this role you can contribute to this journey by enabling the new Customer Insight platform to support our business' transformation.
Who are you
Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.
To build a successful career with us, you'll work well with others and always act with the customer's needs in mind. You love learning and trying new things, and you're excited about bringing your ideas to the table. You're honest and dependable, willing to speak up even when it's difficult, and committed to empowering others. You're passionate about doing a great job.
To make an impact in the role as Nordic Key User / Process Specialist, you have a strong solution oriented and analytical mindset and you enjoy helping others. Additionally you are fluent communicator and have experience of working with complex End-to-End solutions/processes.
- Fluency in English
- Bachelor or Master degree
- 1-2 years or working experience.
Additional merits (not mandatory but may be considered as advantage): You have experience on working with integrated, technical end-to-end solutions (e.g. including components as Survey engines, SAS, QlikSense, CRM etc).
If this sounds like you, we look forward to welcoming you to the team!
You have until 3 June 2018 to send us your application. For more information about the position, you are welcome to contact Marika Pahlman, +358 40 4842547.
We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.
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To all recruitment agencies: Please note, we don't accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition handling everything related to recruitment.