Technical field support to INVISIO
Would you like to be part of an innovative high-tech company with an expanding portfolio for the Defence and Security industry? We are now looking for a professional within Technical Field Support to our Product Management Department. We offer you a challenging job in a highly enthusiastic and international atmosphere. With us, you will develop professionally as well as personally.
As the Technical Field Support you will be the key person supporting our customers with optimizing their Invisio communication systems to fit together with their communication installations in order to get the best performance for the users.
- Train customers to get the best performance out of their Invisio systems
- Support on-site adaptation of our tactical communication systems to fit the environment and interfacing systems; e.g. radios, vehicle communications and products from other parties
- Adjustment of key parameters and settings of Invisio products for optimization
- Error detection and making sure written feedback is given to the R&D organization
- Expert support in analyzing the customers’ needs on site
- Giving feedback to the PM and R&D organization on challenges and product improvements
- May engage additional technical resource from PM and R&D if needed for deeper analysis
We are looking for a candidate who has previous customer service or tech support from a high-tech company and a proven track record of field work with customers. You have probably a (high school or bachelor) degree in electronics design, computer systems or similar area. Previous work with audio products is a benefit.
As a person you are a positive and committed self-starter, structured, goal-oriented and used to an independent workstyle with responsibility to care for the customers in the best way. You come across as a likeable and trustworthy professional and are open for cultural differences. You are a strong team player and have a very healthy sense of humor. You will be based at our office in Hvidovre, Denmark.
The job requires extensive travel internationally.
INVISIO offers an independent and demanding job in an enthusiastic and international atmosphere. You will have a large degree of influence on your work-day and on how things are done. As INVISIO develops rapidly you will constantly be challenged and develop professionally as well as personally. INVISIO has an international culture where high transparency, competency, teamwork and employee satisfaction is in focus and where everybody has a high degree of freedom as we trust everybody to do their utmost.
For further information about the position, please contact Sigge Frolov, SVP Product Management at firstname.lastname@example.org.
Please send your motivated application and CV to HR Manager Anja Pelby at email@example.com marked “Technical Field Support” as soon as possible and before September 30th 2018.
About INVISIO Communications
INVISIO develops and sells advanced communication systems with hearing protection that enable professionals in noisy and mission critical environments to communicate and operate effectively. The company combines insights in acoustics and human hearing with broad engineering know-how in software, materials technology and interface, among others. Sales are primarily via a global network of partners and resellers, as well as from the headquarters in Copenhagen and the sales offices in the USA, France and Italy. INVISIO's registered office is in Stockholm, Sweden, and the company's share is listed on Nasdaq Stockholm (IVSO). Read more at www.invisio.com.