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IAM Service Delivery Manager

Intriguing Identity & Access Management role in a global company

Are you an effective communicator and influencer with a relevant background in IAM enabling you to coordinate, monitor and support the service delivery of IAM across platforms and applications? Carlsberg Global Business Services offers a position with international touch points in a company experiencing growth and exciting personal development opportunities.

Your new company

Carlsberg Global Business Services is the global provider of business services to all functions, regions and markets in the Carlsberg Group. This includes business process design, system solutions, shared services and system operations. Global Business Services employs approx. 750 people. A tight collaboration with the local markets is established in all three regions; Western Europe, Eastern Europe and Asia. Carlsberg Global Business Services is situated in Hellerup.

Your new role

It is a very exciting time to be joining Carlsberg due to their significant investment and change in the Information Security & Access discipline across the Group. In the role as IAM Service Delivery Manager within Identity Access Management, you will hold a stakeholder-facing role that has global accountability for establishing and managing expectations within the department, various IT organisations across the Group and the Carlsberg business towards IAM service deliveries and drive the IAM delivery teams to achieve those expectations to a high standard.

Within the Security & Access Management discipline, you will be primary service lead for the Group. You will be in direct contact with key stakeholders such as Carlsberg’s IT employees, business users, management, project managers, and other functional experts.

As IAM Service Delivery Manager, you will act as trusted advisor and partner and therefore be involved in all areas of the business. Your primary areas of responsibility will be to manage the IAM Service Delivery as well as the internal and third party service deliveries. Furthermore, you will drive performance and quality improvement of the IAM Service Delivery as well as support security and risk controls.

What you’ll need to succeed

As IAM Service Delivery Manager you are able to link service, performance and improvement skills to the business reality and effect real change in this area. You are a naturally skilled communicator and thinks in a strategic way in order to enhance the service level for the business of Carlsberg.

You combine your skills as a specialist with a degree with emphasis on Information Technology Management or equivalent experience. Furthermore, you have an advanced knowledge of IAM process technologies, as well as of the ITIL disciplines. You will supplement the aforementioned with experience in service management or support in a large-scale multi-site environment covering incident management, escalation procedures and related disciplines as well as experience in leading third parties and third party delivery services.

What you’ll get in return

The Carlsberg Group offers a key role in a global organisation where communication and knowledge is key. You will be presented with both professional and personal challenges and good opportunities for development through a challenging job in a professional and international environment with great career prospects.

This is how you proceed

If you are interested in this role, forward a copy of your CV and cover letter in one document. If you have any questions you are welcome to contact Recruitment Consultant Jakob Damsted at or on +45 38 3220.

Hays Denmark is part of Hays Plc, which is listed on London Stock Exchange (FTSE 250). Hays Plc is the world's leading recruiting experts in qualified, professional and skilled work.

We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. We are market leaders in the UK and Australia, and one of the market leaders in Continental Europe. As of September 2011, the Group employed 7,600 staff operating from 255 offices in 31 countries across 20 specialisms.

Our combination of deep expertise across a wide spectrum of specialised industries and professions makes us unparalleled recruiters in the world of work.

Hays Specialist Recruitment A/S has operated in Denmark since 2008. We specialise in following areas of specialism: Accountancy & Finance, Banking, Construction & Property, Engineering, HR, Insurance, IT, Legal, Logistics, Life Sciences and Sales & Marketing. For more information see

Read more about Hays - click here

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