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Cloud Support Specialist

Office 365 2nd and 3rd-level Supporter for Nordic Aviation Capital in Billund

Office 365 2nd and 3rd-level Supporter

Would you like to influence the IT performance of a global flight leasing company? Do you feel at home within Office 365, and are you able to liaise between 2nd and 3rd level support? Do you feel inspired working with complex challenges and optimising work procedures to avoid known mistakes occurring twice? If you do, you might be our new colleague.

The Position

Nordic Aviation Capital (NAC) is looking for a Cloud Support Specialist with reference to the IT manager. You will work out of Billund, Denmark, as part of the global IT team.

NAC offers you an exciting and challenging job with excellent opportunities for professional and personal development.

Key responsibilities

Office 365 is a fully integrated part of the entire business; what NAC is looking for now is a skilled person to secure an optimal operation for all the users.
You will provide service and support as well as take on global implementation assignments within Office 365, Azure & Cloud solution.
You will be a part of an efficient and well-run team who solves a wide range of assignments. Common to all NAC employees, is the independent way of working, and with only short distance between reflection and action you will have lots of opportunities to develop and influence the many exiting challenges ahead.

Your main role will be to:

  • take an active part in the design and architecture of the NAC Office 365 platform
  • keep up expertise on the integration between the various Cloud systems and Office 365
  • assist your IT colleagues with the various Office 365 user requests
  • provide technical liaison between Service Desk and our Office 365 infrastructure
  • provide 2nd and 3rd level support of Office 365, Microsoft Azure


Your professional competencies include:

  • strong trouble shooting competencies
  • comprehensive experience with Office 365
  • experience with Microsoft Azure
  • experience with Skype for Business or Microsoft teams
  • experience with SharePoint

Professional qualifications:

Your skills do not necessarily have to include a long and advanced education; your professional skills weigh higher. A minimum of two years of experience with similar assignments would be a requirement. You are expected to not merely solve the problem, but avoid its reoccurrence. To give an example, if you notice the same error more than once, you will work on localizing and avoiding further repetitions rather than solving the same error repeatedly.

Your day-to-day job will be to solve various assignments in close contact with our many users, therefore an outgoing and responsible attitude is a must. Working organised and keeping deadlines will make your colleagues have trust in your ability to solve the challenges. Being part of a global team also means that you have to be comfortable communicating in English verbally and in writing.

For any questions, feel free to contact Recruitment Consultant Jakob Damsted on +45 3338 3220.

Hays Denmark is part of Hays Plc, which is listed on London Stock Exchange (FTSE 250). Hays Plc is the world's leading recruiting experts in qualified, professional and skilled work.

We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. We are market leaders in the UK and Australia, and one of the market leaders in Continental Europe. As of September 2011, the Group employed 7,600 staff operating from 255 offices in 31 countries across 20 specialisms.

Our combination of deep expertise across a wide spectrum of specialised industries and professions makes us unparalleled recruiters in the world of work.

Hays Specialist Recruitment A/S has operated in Denmark since 2008. We specialise in following areas of specialism: Accountancy & Finance, Banking, Construction & Property, Engineering, HR, Insurance, IT, Legal, Logistics, Life Sciences and Sales & Marketing. For more information see

Read more about Hays - click here

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