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Operational Excellence Lead

As Operational Excellence Lead within our Group Service function, you will be one of the main drivers in structuring our Global Service department as a part of Hempel’s service journey and Global alignment. 

Our future colleague would preferably have a background from a technical service function and have experience working with process measurement and optimization within a service organization. 

As a person you are well structured with strong analytical skills, you understand the service business both from an organizational side but also from a customer perspective as there is a fine line between the two. 

Key Responsibilities:  

  • Make recommendations and facilitate quality improvements 
  • Drive improvements and implementation of key initiatives 
  • Improve operational systems, processes and policies in support of organizations mission 
  • Drive specific projects in line with Hempel`s service journey 
  • Drive the development of technical tools and templates to enable services 
  • Oversee reporting process and other relevant process 
  • Evaluate capabilities and drive measures to close capability gaps 

Qualifications and skills: 

  • University degree or equivalent work experience 
  • Approximately 5 – 8 years relevant work experience 
  • Experience in a range of industry leading practices and frameworks such as Service Management 
  • Experience working with process measurement and optimization initiatives 
  • Willingness to travel.

What do we offer:

In Hempel we offer a variety of global career possibilities and many cross functional and cross cultural working relationships. We strive to create the right conditions for personal and professional development. 

Further information:

For further information on Hempel, please visit hempel.com. To apply for this position, please submit your application letter with a CV in English via the link no later than 31st of January 2019.

If you have any questions regarding the job please contact Director, Group Service Operations Niels Ingemann, +45 24 85 64 69.

Closed for applications Gem job

Arbejdssted

Kgs. Lyngby, Copenhagen Area (DK)

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