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Complaint Associate to case handling department in Customer Complaint Center

Do you want to be part of a team that handles customer complaints from around the world? Then we might just have the right job for you.

About the Department

The Customer Complaint Center (CCC) which is a part of Global safety is responsible for processing and monitoring customer complaints received via Novo Nordisk’s international subsidiaries for all Novo Nordisk’s products. We work closely together with departments monitoring side effects, with production sites and laboratories securing product quality.

CCC comprises 55 colleagues organized into 5 teams. We have an informal, busy and collaborative environment with contacts throughout Novo Nordisk world-wide.

We now look for a colleague in the department responsible for investigating customer complaints on prefilled devices, FlexPen products, in Bagsværd.

The Job

You will be part of our dynamic FlexPen Products department consisting of 9 dedicated employees.

The affiliates have the direct contact to the customers. In the FlexPen Products department the responsibilities include registering, processing and responding to customer complaints on Novo Nordisk products in our customer complaints IT system. Hands-on product testing/examination and batch trending are integral parts of the complaint handling process as well as maintaining contacts within HQ, affiliates and production sites globally. Additionally you will assist with related administrative and procedural activities as required or requested.


You have an education as nurse, pharmaconomist, medical secretary, laboratory technician or otherwise have experience with and knowledge of medicinal terminology.

Preferable you have administrative and GxP experience. Familiarity with Novo Nordisk products is advantageous. Fluency in written and spoken Danish and English is essential.

You are reliable, loyal and service-minded. You have a can-do attitude, enjoy working according to tight deadlines and master good coordination and cooperation skills. You have solid IT skills and work in a structured manner with a sense for details. It is essential that you can act independently, but also as a team player who thrives on contributing to any team you are part of. You have the ability and willingness to adjust quickly to new situations and you believe that humor and a positive mind contribute to a good working environment.

At Novo Nordisk we create value by putting patients first. Every ten seconds two people are diagnosed with diabetes, and close to 366 million people worldwide need us. Working here is not just a way to make a living, but a way to make a difference.


For further information please contact manager Sara Tiedemann at +45 3075 6910.


January 13th, 2019

Millions rely on us

To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronical diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.

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