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IT Support Operations Responsible

KEVIN.MURPHY is a fast-growing manufacturer of high-end hair care and color products that are sold in professional salons throughout the world. We are currently looking for a full-time employee to join our IT Department in our European subsidiary.

In short, we are looking for a new team member who can take over the responsibility of the day-to-day IT Support Operations. This means both daily IT Support on the whole technology stack owned by the IT department, but also improvement of the inherent processes in the area.


We are looking for a person who likes to work with IT Support tasks, IT Security and process improvements. You might have experience with IT Support, or you might be an eager learner. One key demand is that you have a certain level of technical understanding which allows you to read and understand technical IT documentation for learning purposes; as the technologies we are using are constantly updated with new features. If you have experience with admin work in G-Suite and/or Microsoft’s cloud products it is considered an advantage, but not a requirement.

Apart from the above, you should be able to drive your work individually and you should not be afraid to crush new technical problems that might be in unknown areas. You should feel comfortable to google your way through the issues and reading up on technical solutions that might be written in online documentation, blog posts, forums, etc.

Tasks & responsibilities

  • Device management
  • Daily IT Support on:
    - Network
    - Printer
    - Email accounts and clients
    - Windows 10
    - G-Suite
    - Azure
    - Office 365
    - Sophos Endpoint Protection
    - Box
    - And potentially more ..
  • End user training from time to time
  • IT Security, Surveillance and Threat Response
  • IT Support Operations Optimization
  • Keep up to date with the newest technology and trends in the area.

We do not expect you to have experience in all of the above - but we expect you to learn as you go and to be able to find solutions. If needed, training and certifications is a possibility.

Work setup & application process

You will be working in the European office on Refshaleøen in Copenhagen with direct reference to the IT Manager. You will be collaborating with external IT partners in US (sharing systems, plans, risks, etc.).

To apply for the position, please send your motivated application, CV, references and contact information to us at Deadline for applications is June 20, 2018.

Following the deadline, we will go through applications and invite selected candidates to an interview.

Closed for applications Gem job



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