Danish Customer Solutions Agent (M/F/D), VIU | StepStone
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Danish Customer Solutions Agent (M/F/D)


VIU is a young and innovative eyewear label from Switzerland. We have set out to revolutionize the market for designer eyewear with our direct-to-consumer business model. Cutting out middle men we are able to combine highest quality with fair prices. VIU glasses are designed in Zurich and handmade in Italy and Japan. We offer a unique customer experience in more than 50 flagship stores across Switzerland, Germany, Austria, UK & Scandinavia as well as our online store. Our main office locations are Zurich and Munich.


We are now looking for a Danish Customer Solutions Agent to support our expansion in Denmark. The position will be based in Munich. Are you a problem solver with lots of positive energy? Are you passionate about making customers happy? Do you want to bring in your ideas and entrepreneurial drive to help shape the success story of a young and growing company? Then we would love to hear from you!

Start: immediate/by agreement

Workload: 80-100%


  • Join a rapidly growing fashion company shaping the future of the eyewear retail sector
  • Be part of the initial team to bring VIU to the Nordics
  • Handle customer orders and requests via email, telephone and our ticketing system
  • Manage customer complaints and drive towards satisfactory solutions
  • Work with teams in different functions to constantly improve the entire customer experience


  • Effective communicator with strong verbal and writing skills
  • Native in Danish. Fluent in English. German a plus
  • Sociable, positive and with a distinctive service mentality
  • Structured and organized work style with attention to detail
  • College degree, completed vocational training in business or comparable professional qualifications


  • Open and dynamic culture with flat hierarchies and zero red tape
  • Exciting development opportunities in a rapidly growing international start-up
  • Flexible work environment – we focus on impact not facetime
  • We make sure to create a joyful environment, celebrate success, and support each other in times of need
  • 5 weeks of vacation with options of unpaid vacation/sabbaticals

Join the designer eyewear revolution and send in your online application via "Apply now". 

Apply online Gem job



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