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System Administrator Assistent / Data Analyst

KEVIN.MURPHY is a fast-growing manufacturer of high-end hair care and colour products, distributed in 62 countries worldwide. Our business is growing, and we are currently looking for a System Administrator/Data Analyst to join our IT team. The candidate will be professional, highly detailed and possess excellent customer service skills. The primary responsibilities of the role include providing technical assistance and support related to computer systems, hardware, and/or software as well as project management.

Essential functions

  • Partners with global IT team to prioritize work, proactively solve problems, keep systems updated, write analytical reports for various departments and maintain functionality of the teams and services
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
  • Respond to and maintain help desk ticketing system
  • Communicate with internal customers by responding to queries in a consultative approach, to include: Responding via phone or in-person to queries in a timely manner and identifying the nature of the problem by asking probing and clarifying questions.
  • Lead employee through the problem-solving process and whenever possible, proactively solve problems
  • Run diagnostic problems, as needed, to resolve problems; run reports to determine malfunctions that continue to occur
  • Follow up with users to ensure issue(s) has been resolved
  • Consume and manage multiple data sets to provide weekly and monthly insights
  • Act as project manager, working with external service providers and global internal team to execute system changes and manage change control
  • Assist in the following areas when external technical support firm is unavailable:
    • Maintain daily performance of computer systems
    • Install, modify and repair hardware and software
    • Maintain and clean up computers, data room and network infrastructure
    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems issues or implementations
    • Install computer peripherals for users
  • Other duties as assigned

Requirements

  • A minimum of 3 years’ experience in an IT support role or working with an ERP system, (experience using NetSuite preferred)
  • Experience with report building and report automation
  • Advanced Excel skills including power query, Microsoft Power BI preferred
  • Comfortable with troubleshooting various Windows and Mac desktop issues.
  • Technical familiarity with G-Suite, Office 365 and SQL
  • Experience in managing IT related projects
  • Experience with report building and report automation
  • Understanding of inventory management practices and procedures preferred
  • Demonstrated problem-solving skills and approaches problems with a solution-orientation
  • Comfortable with troubleshooting various Windows and Mac desktop issues
  • Strong written and verbal communication skills
  • Bachelors’ degree preferred.

Work environment

You will be working in the European office, which is placed on Refshaleøen in Copenhagen, where you be sharing office with 22+ skilled and passioned colleagues. At Kevin Murphy, we offer an international office environment that puts great emphasis on the social atmosphere around the office. We prioritise having a common lunch every day and we offer boxing lessons three times a week for those who are interested. In your job, you are referring to our CFO.

Application process

To apply for the position, please send your application, CV and references to us at hreu@kevinmurphy.com.au Send us your application sooner rather than later, since we continuously assess applications, as we wish to fill the position as soon as possible. Deadline for applications is November 20th, 2019.

We look forward to hearing from you!

Apply online Gem job

Arbejdssted

Copenhagen

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