Global Head of Support
Make your impact and be part of shaping the future for SameSystem.
SameSystem is a Danish software company, founded in 2008. We develop the leading Retail Workforce Solution on the market, with an intuitive online interface, first-mover technologies as iBeacon and E-signature, unlimited free support and market-leading integration. All the right tools to optimise retail business – made for retailers, by retailers.
As a result, we continue to see our customers growing and expanding, both on existing and new markets, and we are looking for new and capable colleagues to join our fast-growing company.
Take our Customer Support to the next level
As the Global Head of Support, you take the managerial and operational ownership of customer support – and customer satisfaction – across the local offices. With your strong people skills and managerial experience, you are the main driver in the operational- and tactical execution of strengthening both the support culture for the departments 10 support employees, but also ensuring optimum efficiency on the support workflows and customer touchpoints. You are competitive as a person and sees it natural to strive to achieve the department’s KPI’s. You will refer directly to the Global Client Success Director.
Specifically, it will be your job to:
- Day to day manage and coordinate the customer support activities across the countries
- Set and achieve the departments operational KPI’s, to ensure the departments overall success
- Define or redefine the departments operational support workflows and procedures
- Maintaining the departments new CRM-solution Service Cloud from SalesForce
- You have strong operational customer support management experience with a proven track record
- You have strong analytical skills to map and challenge and if necessary, redefine our existing KPI’s and processes
- You have support or team phone system experience
- You are highly proficient in writing and speaking both Danish and English
- You are experienced in working with CRM-solutions
- You have SalesForce Servicecloud experience
- You have SaaS or on-premise solutions experience within the Workforce, Planning, Salary, HR, CRM or BI area
- You have experience with Microsoft 365 business
Join a social and entrepreneurial working environment
SameSystem consists of 28 talented individuals in Denmark – 72 people in total worldwide. All proud to be a part of our fast-growing, market-leading company. Here is where you can loudly voice your passion and drive and hear the people around you echo it.
We have a highly motivating working environment where we are eager to help each other and celebrate our successes. You can look forward to participating in many different social activities and fun company parties – we are a social bunch, who likes to spend time together.
Information about SameSystem
SameSystem is a Software as a Service business competing in a fast-evolving and competitive market. The SaaS business has seen many successful companies across several markets, such as Salesforce for CRM and Zen-desk for customer service. SameSystem is a Retail Workforce Management solution, and with a best-in-class approach we have established ourselves as a market leader in Northern Europe. SameSystem is growing all over Europe, and this allows us to recruit ambitious and well qualified colleagues.
Office and office hours
You will be working at our office situated in Værløse, Ballerupvej 62. Great office facilities in beautiful surroundings. Catering service with the possibility to eat at outdoor areas. Your office hours will be from 08.00 till 16.00, monday to friday, but we both expect and allow flexibility, depending on the workload.
Are you interested?
Jobindex serves as recruitment partner on this position. If you have any questions regarding the proces, you are welcome to contact recruitment consultant at Jobindex Jens Fog at +45 7245 9005.
If you have any questions regarding the position, you are welcome to contact Global Client Success Director Jacob Rasmussen on +45 2564 4699.
Please apply for the position by clicking the “Apply online” link below. Interviews will be held continuously, so send your application as soon as possible and no later than January the 27th 2020. Start date is as soon as possible, but we will wait for the right candidate.
We look forward to hearing from you.
Your recruitment process with Jobindex
Jobindex serves as recruitment partner on this position. We will read your CV and cover letter and hand over relevant applications to the company. Please read more about our recruitment process at Recruitment process.
T: +45 7245 9005
Please write in your application that you saw the job listing at StepStone.