Team Leader for Pan-Nordic Customer Success departments operated from Denmark
Do you possess IT and technical knowledge? Do you enjoy daily operations and sales and do you have the will to create results with a dedicated team? Are you able to develop the best possible relations with your customers and give them the opportunity to grow?
PLM Group operate based on their Nordic and Baltic team where all team members have a shared responsibility to contribute, help and grow the team. The job involves sharing experiences and knowledge across the team with focus on customer needs.
You will assess and facilitate performance improvement plans across customer teams to develop and help them grow within current and new processes and routines. You will also help set the right course and find solutions with a focus on what is best for the individual employee, for the department and not least for the customer.
Your responsibility is to develop the individual employee and the entire team with your visible leadership style and you set the right course in relation to the performance culture in the company.
You will be an active part in supporting company strategies and focus areas of the year and following their latest updated sales strategy. We also expect you to be proactive in contacting customers and you have a natural interest in fulfilling visions for your customers and growing together with them.
You interact meaningfully with your customers, mainly by phone and online communication. You make sure that your customers are updated on the products and services.
Primary responsibilities & skills
Build and maintaining relations through a digital contactplan to our small and midzise customers
Secure our repeat license deals to all customers
Ensure close dialog with Business Development regarding customer needs and potential
Maintain and develop our CRM-system (Dynamics 365)
Grow Services sales including upgrading CAD, recapture the customers service agreements
Generate new license opportunities through meaningful customer interactions
Occasionally through campaigns, leads or centralized activities
Performance management through remote management and at your location in Denmark
Ongoing KPI reports to the Customer Experience Manager
Reports on development and improvement processes for the customer success teams
You will work closely with the Country Business Managers across group level and you will regularly travel (30-50 days a year) to the main offices across the group.
Qualifications and more about you:
You are used to working with performance management in an organization that is focused on sales and performance and you are very conscious of your responsibilities
You have a clear and well-documented leadership style towards the employees and you appear proactive
You communicate strongly, have the ability to make decisions and you are very driven by results
In your leadership you are a visionary and strong-willed person and you are able to observe and set the directions
You meet others with confidence, you are constructive, clear in your feedback and you work structured with a clear plan for goals and results
You manage to build and develop the team around data development, drive this development and make conclusions from that data and report on to the Customer Experience Manager
You focus on opportunities and manage to execute on your tasks
Language skills: You speak and write English at negotiation level.
IT Skills: Superuser in MS Office, Word, Excel and Powerpoint. You are used to working with data from ERP systems.
If you have experience with Solid Works, it is considered an advantage but not a requirement.
PLM Group and Teamworks has strengthen their platform and have joined forces as the Nordic and Baltic largest distributor of SOLIDWORKS software solutions. The main goal of the company, is customer success with SOLIDWORKS. PLM Group has a unique knowledge of their customers and PLM Group develop together with the customers and have the ability to make their 5.000 customers competitive on the market.
About 140 people are employed in PLM Group in the Nordic region - 40 of them in sales. SOLIDWORKS solutions are used to create 3D data that can be used to design, produce, deliver and service better products - faster and cheaper, this makes PLM Group so unique. PLM Group also sells 3D printers and courses that are very relevant to both the customer groups and the utilization of the products.
We look forward to hearing from you!
JKS CAREER handles the recruitment for PLM Group A/S and if you are interested in applying for this exciting position, please submit an application, CV and relevant documents via the button "Apply online" below. Apply as soon as possible as we will conduct interviews on an ongoing basis.
Due to the General Data Protection Regulation (GDPR), we do not accept resumes and applications by mail.
If you have any questions about the position, you are welcome to contact Senior Consultant Carina Due, tel.: +45 23 29 44 11 or e-mail: email@example.com