Sales and Technical Services Re­p­res­ent­at­ive

Sherwin-Williams, founded in 1866, is a global leader in paints and coatings industry with $18 billion in sales and 140 manufacturing - distribution centers worldwide. We employ over 60,000 people across all regions embracing and celebrating our diversity. Our people are behind the strength of our success. When you embark on a career at Sherwin-Williams, we invest and support you in life + career + connection.

Create your possible with us!

Sales and Technical Services Representative provides proper technical direction and assistance to Customers in Scandinavia, in relation to the the use of the product lines and facilitates account management with sales. Responsibilities include responding to complex questions and concerns, serving as an expert in a single technology, or working with multiple application technologies, and assisting customers with improving operational quality and efficiency. The Sr. Technical Service Representative receives general supervision, works with advanced or complex technologies, and uses general quality and analytical tools.

Location: Field - based role, responsible for Sweden, Norway and Denmark

Responsibilities

• Responds to questions and concerns from Customers regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to be properly solved.
• Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
• Serves as an operational advisor to Customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.
• Serves as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
• Performs account management activities by facilitating new or recurring orders, developing relationships with management, and resolving problems in conjunction with sales personnel.
• May serve as a lead to medium level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction.

Qualifications

• Min. 5 years of previous experience as a Technical Service Representative.
• Bachelor’s degree in Chemistry, Operations Management, or related field
• Utilizing industry and product applications concepts and procedures.
• Understanding of advanced technical principles and practices (lab, research, etc.).
• Applying expert principles / practices within an area or general principles / practices in multiple service areas.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Good knowledge of English + Swedish/Norwegian/Danish

What we offer:

• Work life balance – hybrid and flexible working schedule
• Competitive compensation program and sales incentive bonus
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programs for all seniority levels
• Attractive wellbeing, mental health, actively working employee resource groups