Head of Recourse Denmark

You could call it a Head of Recourse, but we are truly looking for is a builder and motivator of high-performing teams.

When unexpected events occur in our customers’ lives, we are always by their side. At If, customer focus is deeply embedded in our culture and guides everything we do. Our ambition is to deliver recourse handling services that are not only fast and efficient, but also consistently high in quality.

We continuously develop smart, effective processes that enable excellent customer experiences. At the same time, we invest in building skilled, engaged teams who are proud to work at If and motivated by making a real difference for our customers when it matters most.

About the role

As Head of Recourse Denmark, you will take on a key, hands-on leadership role with direct reporting to the Nordic Head of Recourse. You will have overall responsibility for leading and further developing If’s recourse operation in Denmark, with accountability spanning people leadership, operational excellence and financial results.

The role combines strategic oversight with active operational involvement. You will coach and support Recourse Lawyers and Recourse Specialists, while working closely with key stakeholders across Business Areas (Private, Commercial and Industrial), If’s global Branch Office network and Claims units. A central focus will be on strengthening recourse identification, continuously improving recourse processes and ensuring high quality and efficient handling.

You will also play an active role in Nordic and international collaboration, contributing to the standardization of recourse processes and staying ahead of relevant legal developments and trends within recourse handling.

Your primary responsibilities will include:

• Lead, motivate and develop the Danish recourse team consisting of 11 highly specialized professionals
• Hold end-to-end ownership of the Danish recourse portfolio, including overall performance and results
• Act as a Nordic facilitator for the International Recourse group and contribute to cross-border collaboration
• Initiate, drive and implement improvement initiatives to enhance quality, efficiency and ways of working
• Take primary responsibility for implementing If’s AI‑boosted Recourse Operating Model in Denmark
• Handle selected recourse cases personally to maintain strong operational and legal insight

We offer

While we set high expectations for you as an employee, we also expect you to set high expectations for us as your employer. Here are some of the benefits of working at If:

• An including work environment where everyone is welcome
• Career and development opportunities in the biggest insurance company in the Nordics
• Social activities, as well as highly skilled professional environment
• Possibility of a hybrid workplace
• A health-promoting workplace with e.g., fitness programs and various sports activities
• Attractive insurance benefits and pension.

About the team

The Nordic Recourse Team is a collaborative, cross‑Nordic unit within the Large, Complex & International Claims function. Our purpose is to secure recourse recoveries in a structured, effective and efficient manner, thereby minimizing operational costs and creating value for the business.

The team is characterized by a strong sense of professionalism, openness and mutual trust. We value knowledge sharing, constructive dialogue and a supportive team spirit, where colleagues across countries learn from one another and succeed together.

While you will be an integral part of the Nordic Recourse Team, you will also work closely with local claims handling units. The collaboration is based on partnership and proximity to the business, with a shared ambition to identify all potential recourse opportunities. Together, we build best practices, strengthen capabilities and ensure consistent, high‑quality recourse handling across the organization.

Who are you?

You are an experienced, people‑focused leader with a solid academic foundation who combines strong professional judgement with a genuine interest in developing others.

Your professional background within claims, recourse and/or legal work enables you to navigate complex cases with confidence, while maintaining a strong focus on quality, efficiency and results. You bring structure and ownership to your work and balance hands‑on involvement with leading and supporting a team of specialists.

You thrive in collaborative environments and enjoy working across functions, countries and cultures. Sharing knowledge comes naturally to you, and you actively contribute to building strong networks and best practices within recourse and claims handling.

Your curiosity and openness to learning enable you to continuously deepen your understanding of claims processes, systems and legislation. You pay close attention to detail and take the time to understand the facts of each case, while also coaching your team to pursue recourse opportunities proactively and professionally. Fluency in both Danish and English allows you to operate effectively in a national, Nordic and international context.

You can also recognize yourself in the following:

• A team builder who leads, coaches and develops high‑performing teams through clear expectations and development plans

• Structured and organized, with the ability to balance leadership responsibilities and hands‑on recourse work

• A background supported by a relevant university degree, preferably within law

• Experience in claims and/or recourse handling locally and preferably also internationally

• Comfortable working with insurance legislation, claim processes and systems, or motivated to deepen your expertise

• A strong communicator and networker who creates engagement and keeps stakeholders aligned

• Curious, detail‑oriented and solution‑driven, with a proactive mindset towards negotiation and continuous improvement

Additional facts and the recruitment process

Application deadline: Screening and interviews are conducted on an ongoing basis. The deadline to apply April 30, 2026.

Application: Please submit your CV via our website. You do not need to attach a cover letter, but feel free to include a few lines in your CV explaining why you are interested in the position.

Location: Ballerup

Start date: As soon as possible

If you have any questions about the position, you are welcome to contact Head of Recourse Claims, Kari Ketven, on mail kari.ketven@if.fi.

At If, we aim to create a workplace with equal opportunities for all. We encourage everyone to apply regardless of gender, age, background, or any disability. We also recommend that you do not include a photo in your CV.

Applicant information may, within the framework of the law, be reviewed using publicly available sources. Candidates progressing in the recruitment process will be asked to provide references and present a criminal record certificate. Depending on the scope of the role, a credit check may also be conducted for final candidates as part of the hiring process.

We are looking forward to your application!

---